Returns and Exchanges
Returns & Exchanges
Customer satisfaction is our number one priority. If for any reason you are not satisfied with your purchase, we are happy to offer an exchange or refund, provided the following terms and conditions are met:
Terms & Conditions
- Timeframe: Returns and exchanges can be made within 14 days from the date of delivery.
- Packaging: Products must be returned in the original DC branded bag with the receipt intact.
- Condition: Items must be in their new, original state. We reserve the right to decline a return if the product is used, damaged, or soiled.
- Sale Items: Items purchased on SALE cannot be refunded in cash; they will be refunded to your DC Wallet.
Return & Exchange Procedure
To start the process, please contact us via:
- Email: info@dresscodeme.com
- Phone: 01228472222
The Process:
- For Exchanges: A courier will be sent to exchange the product within 2 to 4 working days (there is delivery charges)
- For Refunds: We pick up the original item first, Once the item is received at our warehouse and inspected, we will issue a full refund (excluding delivery charges).
- Timeline: The refund procedure takes 3 to 5 working days. You will receive a confirmation email once completed.
Our working hours are 10:00 AM to 6:00 PM, Sunday to Thursday.
